Terms of Service
Professional terms of service for water damage restoration and related services provided by Integrity Mitigation throughout Miami-Dade County, Florida.
Last updated: December 2024
Service Agreement
Terms and conditions for restoration services
These Terms of Service ("Terms") govern the relationship between you ("Customer") and Integrity Mitigation ("Company," "we," "us," or "our") for water damage restoration, mold remediation, fire damage restoration, and related services.
By engaging our services, you agree to these terms and conditions. These terms apply to all services provided, whether emergency response, ongoing restoration projects, or follow-up services throughout Miami-Dade County and surrounding areas.
We reserve the right to modify these terms periodically. Significant changes will be communicated to customers with active service agreements.
Service Terms and Conditions
Comprehensive terms covering all aspects of our restoration services
Service Agreement
- Services provided are emergency water damage restoration, mold remediation, fire damage restoration, and related services
- All work performed by IICRC certified technicians following industry standards
- Services available 24/7 for emergency response throughout Miami-Dade County
- Initial assessment and estimate provided before beginning major restoration work
- Timeline estimates are approximate and may vary based on scope and conditions
- Additional services may be required based on assessment findings
Payment Terms
- Emergency services may require immediate payment or insurance authorization
- Insurance claims will be processed directly when authorized by customer
- Payment due within 30 days of invoice for non-insurance work
- Accepted payments: cash, check, credit cards, insurance payments
- Additional charges may apply for after-hours or emergency services
- Final payment due upon completion and customer approval of work
Customer Responsibilities
- Provide safe and reasonable access to work areas
- Remove personal items and belongings as requested by technicians
- Maintain clear communication regarding insurance and project scope
- Report any safety concerns or access issues immediately
- Provide accurate information about property damage and history
- Follow any safety instructions provided by our team
Insurance and Liability
- Integrity Mitigation is fully licensed, bonded, and insured
- We carry comprehensive general liability and professional liability insurance
- Customer insurance claims are processed with full documentation support
- We are not responsible for pre-existing damage or conditions
- Liability limited to the value of services provided
- Customer assumes responsibility for items not disclosed during assessment
Emergency Services
- Emergency response available 24/7 throughout our service area
- Emergency services prioritized to prevent further damage
- Initial emergency measures may begin before formal contract signing
- Emergency work authorization may be obtained verbally with written confirmation to follow
- Additional emergency services may be required based on conditions
- Emergency services billed at standard rates plus applicable emergency fees
Warranties and Guarantees
- One year warranty on workmanship for completed restoration services
- Warranty covers defects in our restoration work only
- Warranty does not cover new damage, normal wear, or pre-existing conditions
- Equipment warranties covered by manufacturer terms
- Warranty service provided during normal business hours
- Written warranty documentation provided upon project completion
Important Notice
- • Emergency services may begin immediately to prevent further damage
- • Additional damage may be discovered during restoration process
- • Insurance coverage varies by policy and situation
- • Some materials may require special handling or disposal
- • Project timelines depend on scope and material availability
Our Guarantees
- • IICRC certified technicians on every job
- • Licensed, bonded, and insured company
- • 24/7 emergency response availability
- • One year warranty on completed restoration work
- • Direct insurance billing when authorized
Questions About Our Terms?
Contact us for clarification on any terms or to discuss your specific restoration needs
and surrounding areas
Emergency Services
For emergency water damage restoration, call immediately. Emergency terms may apply, and verbal authorization can be obtained for urgent work.